Your Booking Agreement with MACHUPICCHU.CENTER ( a Peruvian consortium under article 441 of the law #26887 of the General Law of Companies in Peru ) and our suppliers

Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport or any other booked service.

  1. Related Documents

    The following additional documents set out policies for use of MACHUPICCHU.CENTER websites, policies on content submitted as product reviews, our privacy policies and policies related to the purchase of products as gifts. When you choose to accept these booking terms and conditions, it is your responsibility to review these additional documents.

    1. Website Terms of Use
    2. Booking Reviews Policy
    3. Privacy Policy

  2. Scope and Coverage

    These booking conditions are applicable to all bookings made from the MACHUPICCHU.CENTER Websites or MACHUPICCHU.CENTER partners, including:

    1. Direct access to MACHUPICCHU.CENTER websites
    2. Access to MACHUPICCHU.CENTER web sites or booking system through websites or customer agents of any of the affiliate partners of MACHUPICCHU.CENTER
    3. Through MACHUPICCHU.CENTER customer service call center

    These terms and conditions apply equally to all residents of any country around the world, including but not limited to UK, USA Australia, Germany, France and Canada


    For all cases, the role of MACHUPICCHU.CENTER is that of an agent for you, the traveller acting on your behalf and with your consent to obtain the services and or products from the relevant service provider (wherein the relevant service provider is the supplier and the Principal) for you, the traveller.

    The name and contact information of the relevant service provider will be available on the MACHUPICCHU.CENTER booking voucher.

  4. Terms and Conditions of the Relevant Service Providers and their agents

    Since we only act as an agent for you in respect to all bookings we make with the relevant service providers or their agents for accommodation, transport or any other booked services hence the relevant service provider’s booking conditions will prevail over our terms and conditions in cases where MACHUPICCHU.CENTER and the relevant service providers terms and conditions conflict with each other. More details on this matter are set our in clauses 11 and 12 below.

  5. Applicability of Terms and Conditions

    MACHUPICCHU.CENTER does not represent or warrant that the information and terms and conditions available on this site are appropriate and/or available for use in other jurisdictions where its contents are unlawful and/or prohibited.

    You may only use MACHUPICCHU.CENTER Websites for lawful purposes and in accordance with these terms and conditions and Website Terms of Use mentioned above. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all the persons named in the booking. A binding contract exists between you and the relevant service provider of the booked service when we send your invoice on behalf of the relevant service provider or their agent to the person making the booking; the terms and conditions of the relevant service provider or their agent will then apply.
    For more specific details please refer to Point 11 under Section F of Terms and Conditions

  6. Specific Terms and Conditions

    1. Prices and price changes

      Since we (MACHUPICCHU.CENTER) act only as an agent (as set out in section C above) in the booking process, MACHUPICCHU.CENTER or the relevant service provider reserve the right to change, amend or correct prices shown on our site at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way, we will communicate to you the details of the change as soon as possible and give you the option to cancel without any penalty fees.

    2. Changes made to your booking by us

      MACHUPICCHU.CENTER and the relevant service providers will do all we can to tell you of any significant changes to your arrangements. If you do not wish to accept the change, wherever possible, the relevant service providers may offer you an alternative arrangement with an alteration in price or otherwise the booking will be cancelled subject to the cancellation policies mentioned on our website. Since we (MACHUPICCHU.CENTER) act only as an agent, we are unable to accept any liability for any changes, significant or otherwise, to your booking.

    3. Circumstances beyond our or our supplier’s control

      No compensation or refunds or any type of responsibility will be taken by MACHUPICCHU.CENTER due to circumstances beyond our control or beyond the control of the relevant service providers. A circumstance beyond our or the relevant service providers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, pandemics, health hazzards, civil unrest, government imposed closures, road or travel hazzards, industrial disputes and bad weather situations or forecasts. When circumstances beyond our or our supplier's control occur and we cannot supply your arrangements in full or in part as agreed, your mandatory travel insurance mentioned in section 18 should be comprehensive enough to cover such situations.

    4. If You Have a Complaint

      If you have cause for complaint while on your trip, this must be brought to the attention of the relevant service provider immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardise any claim you subsequently make. Complaints must also be notified to the MACHUPICCHU.CENTER Customer Services Department at your earliest opportunity. The assistance we provide to resolve your complaint is provided in our capacity as an agent only (as set out in section 3 above) The health and safety standards that apply to the services you have booked should meet the local standards applicable to the booked destinations, and MACHUPICCHU.CENTER monitors wherever possible that local standards have been met. However, note such standards may be lower and vary widely and may not match those prevalent in the UK, USA or the country where you are resident. If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.

    5. Prices and Payment.

      We accept the following credit cards but not limited to these

      • Mastercard
      • Visa
      • Discover
      • UnionPay
      • American Express

      a) Pursuant to a settlement of the U.S. merchant class litigation, U.S. merchants are allowed in certain cases to apply an extra checkout fee, also known as a surcharge, to customers who pay with certain types of credit cards. MACHUPICCHU.CENTER surcharges the cost of processing credit card payments when applicable. Full payment by credit card is required to make a reservation. Payment could be listed as MACHUPICCHU.CENTER on your credit card statement but it could also be listed with a related trade name owned by Advanced Marketing Systems Services, Inc., our partner company in the United States

      b) Prices are per person, unless otherwise specified. Prices include local taxes unless otherwise stated, Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.

      c) Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to tour directors, drivers, and local guides; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.

      d) Certain products may involve charges like car parking, fuel surcharge and airport taxes or security deposit that are over and above the stated price on MACHUPICCHU.CENTER websites. You will have to pay these directly to the relevant service providers in order to consume the service. Adequate explanation and information will be provided to you on the website under the product inclusions and exclusions section. Please review the terms of conditions of the relevant service provider before making any security deposits or payments for additional charges. MACHUPICCHU.CENTER have no involvement in such financial transactions and hence carry no associated liability.

      e) Please note if you are using a MACHUPICCHU.CENTER gift voucher for full or part payment of your booking , that discount codes cannot be used on any product that is already discounted.

    6. Credit Card Disputes

      a) If you paid with your credit card and you believe there is an error, you agree to contact MACHUPICCHU.CENTER first to settle any credit card charge dispute or discrepancy. MACHUPICCHU.CENTER will solve any errors immediately to avoid the involvement of your credit card issuing bank as those disputes generate a tremendous cost of paperwork which is unnecessary.

      b) If you fail to contact MACHUPICCHU.CENTER first to settle any dispute, you agree to cover the $25USD dispute charge that is automatically debited by our card processor even if you have a valid claim. This is because your credit card issuing bank can continue the claim until arbitration which is a costly process for MACHUPICCHU.CENTER.

      c) If you have pending bookings or reservations, MACHUPICCHU.CENTER will have no choice but to suspend them until the $25USD is paid for by you in addition to the amount that is automatically debited from our account until the dispute process is settled.

      d) If you contacted us and MACHUPICCHU.CENTER resolved the error by issuing a refund and in addition you also contacted your credit card company, your reservation will be in a negative balance. In that case we will be forced to suspend any reservations until we resolve this balance directly with you amicably.

    7. Special Requests

      Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.

    8. Changes you request after booking but before consumption

      Please note that it will not be possible to make any changes to a booking once confirmed unless the original booking is cancelled and a new booking made. Cancellation charges will apply as per paragraph 9 below.

      Prices applying to all new bookings made following a cancellation will be those prices applicable on the day the new booking is made.

      MACHUPICCHU.CENTER on behalf of its service providers reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, an insufficient number of participants.

      Please check your booking details carefully to ensure that any other independent flight and/or travel arrangements coincide with the dates you have booked with us as we will not be liable for any costs incurred as a result of any mistakes by you.

    9. Cancellation by you

      If, for any reason, you decide to cancel your confirmed bookings, refunds may not be possible as cancellation fees will apply. Cancellation fees vary from product to product and are displayed on our websites or the supplier's website. Please refer to the details and applicable cancellation fees on the product details page of our website or supplier's website. When canceling the booking you will be notified via email, facsimile or telephone of the total cancellation fees.

      For bookings awaiting confirmation, please note: While your request is being processed, we cannot take a cancellation request during this period (up to 2 working days). Some of our tours require us to re-confirm availability, for this reason we put the charge on hold on your card. The amount on hold is not charged until the tour is confirmed. This confirmation process can take up to 2 working days and we cannot accept another request until we receive a confirmation. You may cancel or amend your booking after confirmation as per the applicable cancellation policy.

      Unless otherwise stated in the product detail, these policies apply to all products sold by MACHUPICCHU.CENTER

    10. Passports/visas and health requirements:

      It is the responsibility of all passengers, regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger will travel without the correct passport, visa, health insurance or any other immigration requirement.

    11. Information Accuracy

      We and our suppliers regularly review all details about the travel product offered to ensure accuracy. Please note all duration times given are approximate. Please review the check-in time for the accommodation as these vary from country to country and could be any time between 1200 hours and 1600 hours.

    12. Financial Protection

      In Peru, there is no law requirement for Financial Protection or Travel Insurance of any kind, and none is provided. You are fully financially responsible for all costs related with any booking you make.

    13. Our liability to you

      We act only as a booking agent (as set out in section C above) for any accommodation, transport, guide service, attraction and/or any other event or service on the booking and we have no liability of any kind whatsoever to you or your party or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependants may suffer unless caused by our own negligence. MACHUPICCHU.CENTER, our employees or agents are acting either as agents for the relevant supplier or as agent for you and your party. MACHUPICCHU.CENTER, its agents and suppliers also accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control as set out in clause 6 above. Subject to the terms and conditions on this site, MACHUPICCHU.CENTER ’s liability shall be limited to up to the price paid for the booked arrangements.

    14. Supplier’s Conditions

      You are bound by the booking conditions of the relevant service provider and conditions of carriage where relevant and these conditions apply to your contract with us. In the event of any conflict between the conditions of the relevant service provider and our own, the relevant service provider’s conditions will prevail provided they are valid and enforceable, otherwise our conditions will prevail. The relevant service provider’s conditions may limit or exclude their and our liability to you and they may be subject to international conventions. Copies of the relevant parts of these terms and conditions are available on request from MACHUPICCHU.CENTER or the relevant service provider.


      If MACHUPICCHU.CENTER or one of its suppliers fails to deliver a service you paid for not because you cancelled or you failed to show up, and not because of circumstances beyond our control mentioned in section 6.3, then you agree to the following:
      a) You agree to notify us inmmedately by phone first, WhatsApp second, then finally email the moment you become aware the service or product is late in being performed.
      b) If the complete service you paid for was not performed even after contacting MACHUPICCHU.CENTER, then you agree to only request a refund amount equivalent to and not greater than the amount you paid for the service you did not receive.
      c) If only a portion of a service or a portion of several services were not performed even after contacting MACHUPICCHU.CENTER, then you agree to only request a refund equivalent to and not greater in value than the fair market value of the portion of the service or services which were not performed.
      d) If MACHUPICCHU.CENTER or one of its suppliers remedies the service originally not performed by offering you an alternative, and you accept the alternative by participating in it, then you agree not to request additional refunds.
      e) You also agree to always have a backup plan, as there may be very rare situations beyond the control of MACHUPICCHU.CENTER or the relevant service provider where neither may be able to provide the service or services you booked in their entirity or partially due to circumstances beyond our control mentioned in section 6.3.
      f) If only a portion of the services booked is performed, then MACHUPICCHU.CENTER is only responsible to reimburse you the portion of the service which was not performed regardless of any possible consequeces the non-performance may have caused you.
      g) If you paid for an entire package, and the value of the portion of the service not performed is included in the total booking price, MACHUPICCHU.CENTER is only responsible to reimburse your the fair market value of the portion of the service which was not perfomed. h) If MACHUPICCHU.CENTER or one of its suppliers fails to deliver a portion of a service or services you paid for due to information you provide us but was not confirmed by us, then you agree not to request a refund.

    16. Customer NO SHOW

      If you fail to show up for any services you booked, MACHUPICCHU.CENTER or one of its suppliers is not responsible for any refunds and/or possible re-schedulding. The reasons you may fail to show up include but is not limited to failing to fly or arrive to the country where services are to be performed, not checking-in to your booked flight in time, being late to the scheduled pickup time, not being present at the scheduled pickup point, etc. In these situations, your mandatory travel insurace mentioned in section 18 should cover these circumstances.

    17. International Conventions

      If any international convention applies to or governs any of the services or facilities supplied by us on behalf of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.

    18. Travel Insurance

      It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither MACHUPICCHU.CENTER™ nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. All tours in Peru and South America present a risk of falling during participation as streets have wholes, cracks, rocks, and a variety of potential dangers typical of 3rd world countries. And all food in Peru present a risk of possible contamination or allergic reaction. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased to cover the circumstances beyond our or our supplier's control in section 6.3

    19. Travel Voucher(s):

      MACHUPICCHU.CENTER will provide soft copies of vouchers relevant for each booking. Please note that each product has a separate voucher and hence there could potentially be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, the Lead Traveler is required to present valid photo identification, bearing the name of the Lead Traveler. The voucher may be confiscated if Photo ID, Credit Card / Gift Certificate and Signature do not match the Lead Traveler.

    20. Your responsibility

      A. Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may end your booked arrangements immediately. In this event neither MACHUPICCHU.CENTER nor the relevant service provider(s) will pay compensation, make refunds nor pay any expenses you suffer as a result.

      B. You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the relevant service provider or the facility or by the appropriate government authorities of the country you are visiting in your bookings.

      C. In the case food is provided to you as part of a tour, you must provide us ahead of time any and all potential allergies as well as the risks and to whom in your party it would affect so we can take the necessary precautions.

      D. You agree to be fully responsible for what you consume in all the tours and hotels as all food in Peru may cause allergic reactions, food poising or even death. Since we act only as an agent, MACHUPICCHU.CENTER is not responsible for any risks associated by the food or drink you consume provided by one of the hotels, tour provider, bus, train, boat, flight, transportation, or any 3rd party.

      E. You agree to be extra cautious to avoid falling or hurting yourself as all tours present a risk of falling as streets have holes, cracks and a number of potential dangers typical of 3rd world countries

      F. You agree to defend and indemnify MACHUPICCHU.CENTER, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

      • you or on your behalf in excess of the liability described above; or
      • by third parties as a result of
      • your breach of this agreement or the documents referenced herein;
      • your violation of any law or the rights of a third party; or
      • your use of this website.

    21. Hotel Reservations

      The star ratings may be different to official ratings as they vary significantly by country, and often within countries. Hence it is your responsibility to review the description of hotel facilities, rooms, meals and other amenities to make the best decision for yourselves.

      It is your responsibility when making a reservation to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double checked on your email confirmation.

      You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such MACHUPICCHU.CENTER or its affiliates cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with MACHUPICCHU.CENTER customer service or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. You acknowledge that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking. You acknowledge that the availability and cost of the car parking is determined by the individual hotel. It is your responsibility to check the availability and cost of the car parking provided by each hotel.

    22. Airport and Port Transfers

      You are responsible for providing precise arrival time and pick up location information (like airport, flight number, cruise docking port, hotel address) at least 72 hours before the travel date to the contact email or phone numbers mentioned in the booking voucher. Failure to do so can lead to loss of service and MACHUPICCHU.CENTER, its affiliates or the relevant service provider will not be liable for any refunds or penalties.

    23. Your consent to receive our marketing communication

      When you make a booking you consent to receive our marketing communication. Your consent to receive our marketing communication covers all our brands and websites including but not limited to MACHUPICCHU.CENTER. All such brands and websites are managed by our marketing agency Advanced Marketing Systems Services, Inc. You can unsubscribe from our marketing communication by using the link on our individual marketing communication or by writing to us on support@MACHUPICCHU.CENTER